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SHIPPING POLICY

SHIPPING POLICY

How does the delivery process work?

  • Once our system processes your order, your products are immediately commenced for the production.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
  • International Shipping – International clients do not pay import duties levied by their government to Vilasaa. Clients will have to pay the customs duty to the courier provider in order to receive the product.

How are items packaged?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like Clocks & Lamps are safely secured with additional bubble wrap.

We pride ourselves on the quality of our packaging.

What is the range of locations to which Vilasaa ships their products?

Vilasaa ships Worldwide! We have international logistics partners like DHL & FedEx.

My order has been shipped. Now how can I track it?

  • Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
  • You can track the status of your package 24 hours after your order is dispatched from our warehouse.
  • Following are some our trusted courier partners:
  • Aramex – http://www.aramex.com/
  • DTDC – http://www.dtdc.in/
  • Bluedart – http://www.bluedart.com/
  • Ecom Express – http://www.ecomexpress.in/
  • Wow Express – http://www.wowexpress.in/
  • Delhivery – http://www.delhivery.com/
  • Tanvi Express – http://www.tanviexpress.com/

What is the estimated delivery time?

We usually dispatch most orders within 14-17 business days (excluding Sundays and public holidays)

  • Though, we keep 25% of our catalogue in our inventory, certain products need to be produced by the factory itself so that we can live up to our promise of providing fresh, high-quality products.
  • While we are trying our best to avoid this situation, these products might delay your order. However, in case of international orders, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
  • If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 30 days of order date.

My order will be shipped in multiple shipments? What does this mean?

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.

International orders, in most instances, will be shipped in their entirety as one shipment.

Are there any shipping charges applicable on my order?

  • We have FREE shipping for most addresses in India.
  • India shipping charges – Additional charges will be applied only in the case of customized furniture.
  • International shipping charges – International shipping charges vary, you can mail at vilasaaindustries@gmail.com to know the latest shipping charges for your selected product

Does Vilasaa ship outside India?

At present Vilasaa ships Worldwide. We offer our international clients multiple ways to ship the products like FCL, LCL (SEA) & LCL (AIR).

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